Company Profile


Exact Quality Sdn Bhd ("EQ") is a subsidiary of Fiamma Holdings Berhad, a public listed company on the Main Board of Bursa Malaysia since 1997. It is a financially sound and growth oriented company which currently, offers a wide range of high quality products and distributes its home grown brand of electrical home appliances under the brands of ELBA, FABER and MEC. Furthermore, EQ provides an integrated range of services in the distributorship of after-sales-service and customer care for other brands, namely BRAUN, MAYTAG, TUSCANI, RUBINE, GLEM and AMANA. Today Fiamma represent some of the world's major brands in electrical appliances as well as sanitary ware and bathroom fittings.

Exact Quality Sdn Bhd is focused on providing after-sales-service, repairs and preventive maintenance for consumer electronic products. The principal service centre is located at Lot 13, Jalan E1/5, Taman Usaha Ehsan Kepong, 52100 Kuala Lumpur and is linked to a wide network of authorized service centres in Penisular and East Malaysia. The Company is well positioned to provide quality after-sales-services, preventive maintenance and customer support.

From its main service centre in Kepong, Kuala Lumpur, EQ has 68 authorized service centres ("ASC") in East and West Malaysia. The ASC's performances are governed stricly through a service level agreement and are monitored closely under Navision, an EQ dedicated system. This team of ASC's provides and caters other services such as repairs and maintenance of electrical items for homes, building and offices base on monthly and yearly requirement.

EQ is committed for quality services and market-driven to bring high technology for consumer's better lifestyle.